Can I cancel my order?
If the order has already been paid for, you cannot cancel the order yourself. Please contact us to cancel your order.
Can I change my order?
Once the order has been placed and paid for, you cannot change the order yourself. Please contact us to change your order.
I want to receive an order quickly, what should I do?
Orders received and paid before 1 p.m. on weekdays will be shipped the same day. Orders placed after 1 p.m. or outside of business days will be processed the next business day.
I would like to order by phone, is that possible?
Yes, in exceptional cases this is possible. Please call our customer service telnr: +31 (0)85 773 20 80.
For the fastest processing, it is best to order via our website: www.dermatologie-winkel.nl/en
Can I order a product without online banking?
Yes, you can: The order will be shipped after payment has been received. For this, please call our customer service telnr: +31 (0)85 773 20 80.
For the fastest processing, it is best to order through our website: www.dermatologie-winkel.nl/en
How do I checkout at dermatologie-winkel.nl?
Choose the product you want to order and put it in the shopping cart. Once you have all the desired products in your cart, go to your shopping cart. From here you can place your order and pay. With us you have the possibility to pay with Ideal (NL), MisterCash (B), GiroPay (D), Sofort (D). or PayPal (INT). If this is not possible for you, please contact our customer service: +31 (0)85 773 20 80.
Can I pay afterwards?
No, it is not possible to pay afterwards. The products are sent only after the payment has taken place.
I want to pay from abroad. What is your BIC and IBAN code?
The BIC code is RABO NL2U and IBAN is NL08 RABO 0135 1304 17. Please also clearly state the order number and your name/address details. As soon as we receive your payment, your order will be shipped.
Where can I find a discount code?
Discount codes are distributed regularly through our newsletter. Subscribe to our newsletter at the bottom of this page. You can also follow us on Facebook or Instagram.
How do I get my money back if I return an item?
Upon receipt of your item, we will usually return the purchase price within 14 business days, but in any case always within the statutory 30-day period.
How do I know if my order has been paid for?
When you have placed an order, you will receive an order confirmation from Dos Medical BV [[email protected]]. If you did not receive an error message during the ordering process, you may assume that the payment has gone through correctly.
If you did receive an error message, it is advisable to first check your own bank details to see if the amount has been debited. If the amount has been debited, the order has been received by us. Despite the error message, the payment has succeeded. If the amount has not been debited, you can either place the order again or pay via the payment link that you will receive some time later from: MultiSafepay - payment link for dermatologie-winkel.nl.
I have not received all the items in my order.
Did you order the items at the same time, but did not receive all the products? If so, please contact us.
Was my order successful because I did not receive an email?
An order confirmation is sent by email almost immediately after ordering. Did you not receive it? First check your spam box, maybe the e-mail ended up there?
If you ordered more than 1 hour ago and you have not received a confirmation, please contact us.
Can I track my order with a Track & Trace code?
Yes, you will receive a Track & Trace code when your order is shipped. This is automatically emailed by PostNL as soon as the package is scanned at one of their logistics centers. You can use the link in the e-mail to follow the status of the delivery.