Shipping within the Netherlands

• Free shipping on orders of €50 or more

• Letterbox delivery: €3.15 shipping costs

• Parcel delivery: €5.10 shipping costs

Shipping to Belgium

• Free shipping on orders of €50 or more

• Parcel delivery: €5.10 shipping costs

Shipping to Germany and Luxembourg

• Free shipping on orders of €50 or more

• Parcel delivery: €7.15 shipping costs

Shipping to Austria, France and Italy

• Parcel delivery: €14.95 shipping costs

Shipping to other countries

• On request, based on the applicable rates for shipping from the Netherlands.

Orders received and paid for before 1:00 PM on business days will be shipped the same day. Orders placed outside business days will be processed on the next business day. Orders are delivered by PostNL. They usually deliver the next day. Letterbox deliveries may take slightly longer in some cases.

• The Netherlands: 1 business day (delivery also on Saturdays)

• Belgium: 1 to 2 business days

In some cases, delivery may take longer due to high demand. You can track your parcel using the track & trace code you receive by email. Please note: for letterbox parcels, the track & trace information may not always be complete.

If you have to wait more than 10 days for your order, you have the right to cancel the agreement free of charge. Any amount already paid will then be refunded.

No, our company is closed on public holidays and weekends. Orders are processed on the next business day. You can, of course, still place an order on public holidays and weekends, but our customer service team is unavailable at those times.

You can have your order delivered to your home or another delivery address. You can also have the order delivered to a pickup point.

That depends on the products you order. Some orders fit into letterbox-sized packaging; these are delivered through your letterbox, so you don’t need to be home to receive them.

Other orders are shipped in larger boxes that do not fit through the letterbox. The delivery person will hand the package to you personally, so you do need to be home for this. You will receive a Track & Trace code, allowing you to monitor the delivery. If you aren't home when the delivery person arrives, your package might be taken to a pickup point instead, where you will need to collect it yourself.

This can happen when an order is shipped as a mailbox parcel. You might receive a notification stating that it has already been delivered, even though it hasn't arrived yet. This occurs because the mail carrier delivering mailbox items does not carry a handheld scanner. As soon as the parcel is scanned at the PostNL sorting center to be picked up by the carrier, the system registers it as delivered. Generally, the mailbox parcel arrives within two days, so we ask for your patience.

All products sold on Dermatologie-Winkel.nl are hygiene products. When you place an online order, you enter into a distance purchase. With this type of purchase, you have a 14-day cooling-off period. You may return your order within 14 days of delivery and cancel the purchase. However, for hygiene products, this right of withdrawal only applies if the product packaging is unopened (see the exception to the right of withdrawal, Article 230p f.3°).

If the product packaging has been opened, it is no longer possible to verify that the product has not been used. Our products are used for (serious) skin conditions and on vulnerable skin. For hygiene and health reasons, we cannot accept returns if the product packaging has been opened (if the seal has been broken).

Here are a few specific examples:

• If you have ordered a tube of ointment, it cannot be returned if the seal under the cap has been broken.

• If you have ordered medical garments, they cannot be returned if the sealed product packaging has been opened.

In short: all products we sell are hygiene products. We cannot accept returns if the product packaging has been opened, as it is then no longer possible to verify with certainty that the product has not been used.

If the product is returned unopened, with all accessories, in its original condition and packaging, you will receive a refund of the purchase price. If the entire order is returned, the shipping costs will also be refunded (if applicable).

For any return - including during the warranty period - you are responsible for the shipping costs to return the item to dermatologie-winkel.nl. These shipping costs are non-refundable. You may also drop off the product at our location in Apeldoorn.

When returning a product, you bear the risk associated with the return shipment (such as damage or loss). Therefore, please always keep your proof of shipment. For higher-value items, you may also choose to send the package via registered or insured mail.

Yes, the customer is responsible for the return costs.

Please contact us before returning a product.

If you wish to return a product, please first contact our customer service team at 085 773 2080. We can provide you with the correct return address and will also be aware that your return is on its way. This ensures faster processing and a quicker refund.

Upon receipt, we will usually refund the purchase amount within 14 working days, but in any case, always within the statutory 30-day period.