Ordering & Payment

If the order has already been paid for, you can no longer cancel it yourself. Please contact us to cancel your order.

Once the order has been placed and paid for, you can no longer change it yourself. Please contact us to change your order.

Orders received and paid for before 1.00 pm on working days will be dispatched the same day. Orders placed after 1.00 pm or outside working days will be processed on the next working day.

Yes, this is possible in exceptional cases. Please call our customer service team on +31 (0)85 773 2080.

The quickest and easiest way to place an order is via our online shop. If you place an order via another channel, we will only be able to deliver your order once we have received your payment.

Yes, you can: the order will then be dispatched once payment has been received. Please call our customer service team on +31 (0)85 773 2080.

For the quickest processing, it is best to place your order via our website.

Select the product you wish to order and add it to your shopping basket. Once you have added all the products you want to your shopping basket, go to your shopping basket. From there, you can place your order and make payment.

We offer the option to pay via:

• iDEAL

• Mastercard

• Visa

• Maestro

• American Express

• Bancontact

No, it is not possible to pay afterwards. The products will only be dispatched once payment has been received.

BIC code: RABO NL2U
IBAN: NL08 RABO 0135 1304 17

Please also clearly state the order number and your name and address details. Your order will be dispatched as soon as we have received payment.

Discount codes are regularly sent out via our newsletter. Sign up for our newsletter at the bottom of this page. You can also follow us on Facebook or Instagram.

Once you have placed an order, you will receive an order confirmation from Dermatologie-Winkel.nl. If you did not receive an error message during the ordering process, you can assume that the payment has gone through successfully.

If you did receive an error message, we recommend first checking your own bank statement to see if the amount has been debited. If the amount has been debited, we have also received your order. Despite the error message, the payment has been successful. If the amount has not been debited, you can either place the order again or pay via the payment link you will receive shortly from our Payment Service Provider: MultiSafepay.

An order confirmation is sent by email almost immediately after you place your order. If you haven’t received it, please check your spam folder first – perhaps the email ended up there?

If you placed your order more than an hour ago and haven’t received a confirmation, please contact us.